Retail Connect - RCX

Our Retail Connect (RCX) provides a fixed, uncontended connection to the internet, ensuring that our customers experience consistent, high-performance bandwidth.

We typically install and configure the Wi-Fi router when we install - all further router management will be by the customer.

IP addressing

As standard, we provide a single dedicated IP address.

Installation

We provide a small wall-mounted single-patch enclosure with the mounted network termination equipment.

Service level agreement

We guarantee 99.9% network availability, equating to a maximum monthly downtime of 44 minutes. Compensation for any outage is processed automatically, requiring no action from the customer.
For more information, see RCX Service Level Agreement (KB24091816).