RCX Service Level Agreement
We guarantee 99.9% network availability, equating to a maximum monthly downtime of 44 minutes.
Compensation for any outage is processed automatically, requiring no action from the customer.
| Availability | |
|---|---|
| Availability criteria | Less than 0.5% packet loss |
| Availability target | 99.9% |
| Effective availability target | 99.9% |
| Compensation | |
|---|---|
| Minimum downtime for reimbursement | 44 minutes |
| Reimbursement for minimum downtime | 1 day service charge |
| Maximum reimbursement | 2-month service charge |
| Response Times | |
|---|---|
| Repair time window | 5 hours |
| Response time and coverage | 30-minute response, 24 hours a day. |