Protected Internet - IPP

10Gbps IPP Technical Brief (KB24091802)
25Gbps IPP Technical Brief (KB24091803)
100Gbps IPP Technical Brief (KB24091804)

Our Protected Internet services offer managed failover to guarantee continuous availability of your business data connection by supplying a backup internet circuit that activates automatically when needed.

Flexible bandwidth options

Our service offers flexible options to suit your connectivity needs, starting from 10Gbps and scalable as standard to 100Gbps, with 99.999% availability.

Service level agreement

We guarantee 99.999% network availability, equating to a maximum monthly downtime of 26 seconds. Compensation for any outage is processed automatically, requiring no action from the customer. For more information, see IPP Service Level Agreement (KB24091817). Please note that for the initial single connection, the SLA will be 99.99% until the second circuit is installed and the full solution is handed over.

Single circuit discount

To make sure you’re only paying for the service you receive, a single circuit discount will automatically apply from the day your first circuit goes live. This discounted rate will remain in place until your second circuit is installed and the full solution is handed over.

Once the second circuit is live, your service will move seamlessly onto the agreed pricing for the full solution.

Diversity

We provide fully diverse routes across Central London, featuring multiple Points of Presence (PoPs) and separate paths to customer sites for enhanced resilience. Custom route maps can be supplied on request for your approval.

Our extensive coverage across London enables us to effectively avoid pinch points—areas where network paths converge, creating potential single points of failure. We can also establish new intakes into buildings, ensuring a completely independent and diverse connection path.

Integrated cyber security as standard

All our IPX connections can be provided with DDoS Flood Protection as standard. This automatically filtering attacks within seconds, with no human intervention. It protects against the most common types of DDoS attacks, regardless of IP address types or numbers, ensuring your business remains operational during potential threats.