Rapid Install
Within our Central London coverage area, we offer the option for Rapid Install for all Direct Internet - IPX (KB24091801) and Carrier Tail - CTX (KB24091807) products, at all bandwidths. This service is subject to an additional fee, as it requires our technicians and planners to work outside of standard business hours to deliver within the defined timeframe.
Due to the nature of providing this, each building will be quoted individually to ensure we can meet your deadlines. You will receive a quote within 60 minutes of contacting us during working hours.
Typically, we will provide options to install within 7 calendar days, 14 calendar days, and 28 calendar days.
A number of options are available for flexible handoff and wayleave management, see details included.
Order process
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Contact us - We need the following details: end location, availability for a survey, and required go-live date.
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Quote within 60 minutes - We will provide a quote within 60 minutes of contact.
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Process begins - On signature, the process begins immediately. You will be assigned a point of contact to keep you updated.
Pricing example
A typical pricing example for a building we are not already in in some form is shown below, variations will apply to specific buildings based on the work required for us to connect it.
Flexible payment options are available over 12 months.
| Delivery Time | Price |
|---|---|
| Within 7 calendar days | £15,000 |
| Within 14 calendar days | £8,000 |
| Within 28 calendar days | £3,000 |
All pricing excludes VAT.
Costs will be added to the first invoice for the main connectivity service or spread over each monthly bill as agreed.
Payment Breakdown
If the installation is not completed within the agreed timeframe due to factors within our control, no fee is payable.
If the installation is completed within the deadline, the full fee is payable.
If the installation cannot be completed within the timeframe due to matters outside our control - such as landlord consents or wayleaves - we will still continue all other parts of the connection regardless. If we are able to demonstrate that we have delivered live fibre to the perimeter of the building before the deadline, 80% of the total fee shall be payable. We will then guarantee that we can complete the remainder of the install within 36 hours of the awaited consent being given.
Our approach to wayleaves
Landlord friendly wayleaves
We have the most landlord-friendly wayleave template in the UK and we have framework agreements with many of the top London landlords. We can send this along with the quote during the initial stage of contact.
In-house wayleaves team
We have an in-house wayleaves team who can handle discussions on wayleave documents quickly, without the need to instruct external representatives. We guarantee a response from our wayleaves team on the same business day, ensuring we won’t delay the wayleave process.
Install at risk
Unlike most providers who wait for landlord agreements, we are willing to proceed with installations at risk. This means we can begin installing our cables while final wayleave agreements with landlords are being settled, provided there is verbal or written agreement in place.
Flexible installation options
License to alter
We can obtain a license to alter, allowing us to deliver to a location that does not need a wayleave. For example, we could handoff in a communal chamber outside the building or in a shared basement.
Temporary cable installation
We can install a temporary cable installation (at your risk) by running our cable along the exterior of the building. This may be suitable for construction sites or buildings with scaffolding.
Installation where we can
We can install in sections where we have permission. For example, if there is a section that needs extra approval or specific landlord access, we will complete all the other sections of installation to ensure the process runs smoothly.